Sales Service Manager - Aftermarket & Technical Sales
- Rommelag Engineering India Pvt. Ltd.
- 561203 Doddaballapura, Bengaluru
- Manager First Level
- Published: 2026-11-11
Rommelag Engineering India – The perfect place to fulfill your needs
Would you like to play an active role in ensuring that people worldwide have access to safe medicines?
Would you like to become part of the Rommelag Group, with over 2,000 employees and worldwide – the one-stop partner for the aseptic filling of liquid pharmaceuticals?
Rommelag Engineering India is engaged in manufacturing of spare parts, moulds, and accessories of State-of-the-Art machines (Blow-Fill-Seal machines) being used in pharmaceutical industries for filling I.V. fluids, ear drops, eye drops, etc, all the leading pharmaceutical companies in India and abroad are the prospective customers/users of this machine.
The BFS machines are manufactured at the holding company’s factories in Rommelag Switzerland and Rommelag Germany.
Sounds good? Then apply now in less than 10 minutes – we look forward to hearing from you!
About the Role
We are looking for a highly driven and technically competent Sales Service Manager to lead our aftermarket business, service sales, and customer development activities.
This is not a pure sales role. We are specifically looking for a professional who has hands-on experience in both Service and Sales functions within industrial machinery, pharmaceutical machinery or packaging machinery industries.
The ideal candidate should be capable of understanding machine performance issues, identifying technical improvement opportunities, proposing engineering solutions, and converting those opportunities into profitable business through spare parts, machine upgrades, retrofit projects, mould overhauls, service contracts, and new equipment sales.
Mandatory Requirements:
1. Degree in Mechanical Engineering (B.E./B.Tech Mandatory)
2. Minimum 12 years of experience in industrial machinery, pharmaceutical machinery, BFS equipment, packaging machinery.
3. Strong experience in BOTH:
- Service Engineering
- Technical Sales / Service Sales / Aftermarket Business
4. Proven experience in:
- Spare Parts Business
- Service Contract
- Machine Upgrades & Retrofits
- Customer Technical Discussions
- Aftermarket Sales Growth
5. Preferred Industry Background
- Pharmaceutical Machinery
- BFS (Blow Fill Seal) Equipment
- Packaging Machinery
- Process Equipment
Required Skills:
- Strong Technical Sales Capability
- Machine Troubleshooting & Problem Solving
- Excellent Customer Handling Skills
- Commercial & Negotiation Skills
- Aftermarket Business Development
- Project Coordination
- Technical Presentation Skills
- Relationship Management
- Independent Business Development Capability
Candidates without Pharma or Packaging Machinery exposure may not be suitable for this role.
Languages:
- Excellent English Communication
- Hindi Communication (Mandatory)
Travel Requirement:
Willingness to travel extensively across assigned territories for customer visits, technical discussions, project reviews, and business development activities.
We are specifically looking for someone who can:
- Understand industrial machines in depth
- Diagnose and discuss machine performance issues confidently
- Suggest upgrades, retrofits, and technical improvements
- Develop strong customer relationships through technical expertise
- Grow spare parts and service revenue consistently
- Convert technical opportunities into profitable business
Key Responsibilities
1. Technical Sales & Business Development
Drive sales growth for spare parts, machine retrofits, upgrades, mould overhauling projects, new mould sales, and service contracts.
Identify customer pain points related to machine performance, downtime, maintenance, and production efficiency.
Recommend suitable technical solutions and convince customers on the technical and commercial benefits.
Develop long-term aftermarket and service business within the assigned territory.
2. Technical Expertise & Customer Support
Strong understanding of BFS machines (preferably), mould systems, mechanical assemblies, pneumatics, hydraulics, and machine wear parts.
Ability to understand machine problems, analyze failures, and propose technical improvements.
Read and interpret technical drawings, layouts, spare part catalogs, and service reports.
Conduct technical discussions confidently with production, maintenance, engineering, and purchase teams.
3. Customer Relationship & Aftermarket Growth
Build strong long-term customer relationships through proactive technical support and regular visits.
Increase recurring business through spare parts sales, annual maintenance support, machine refurbishment, and upgrade opportunities.
Support resolution of complaints, technical issues, and overdue matters professionally and efficiently.
4. Internal Coordination & Industry Representation
Work closely with service, engineering, finance, manufacturing, and sales support teams for smooth project execution.
Support and coordinate with sales/service agents where applicable.
Represent the company professionally at customer meetings, trade fairs, seminars, and technical events.
If you have a combination of strong technical service experience and successful sales/business development experience in Pharma or Packaging machinery, we would like to hear from you.
Our Benefits
What we offer you:
- Secure future: A company pension plan and a lifetime working time account give you security for tomorrow.
- Team events: Regular team events and company parties ensure fun and team spirit.
- Top working environment: With employee Wi-Fi, a cool employee app, breakfast and lunch options at Factory location, and much more.
Have we sparked your interest?
Then apply now using our online application form.
At Rommelag, we are on first-name terms across all hierarchical levels—it's part of our corporate culture. We would be delighted if you would also address us by our first names in your application documents.
Diversity is very important to us at Rommelag! It is important to us that you feel welcome here, regardless of your gender, origin, religion, worldview, disability, age, sexual orientation, or identity.
Looking forward to receiving your application:
- Henu Khatri
- Assistant Manager HR
