Sales Service Manager
- Rommelag Engineering India Pvt. Ltd.
- 561203 Obadenahalli
- Senior, very experienced
- Published: 2026-03-31
Rommelag Engineering India – The perfect place to fulfill your needs
Would you like to play an active role in ensuring that people worldwide have access to safe medicines?
Would you like to become part of the Rommelag Group, with over 2,000 employees and worldwide – the one-stop partner for the aseptic filling of liquid pharmaceuticals?
Rommelag Engineering India is engaged in manufacturing of spare parts, moulds, and accessories of State-of-the-Art machines (Blow-Fill-Seal machines) being used in pharmaceutical industries for filling I.V. fluids, ear drops, eye drops, etc, all the leading pharmaceutical companies in India and abroad are the prospective customers/users of this machine.
The BFS machines are manufactured at the holding company’s factories in Rommelag Switzerland and Rommelag Germany.
Sounds good? Then apply now in less than 10 minutes – we look forward to hearing from you!
These are your responsibilities
Position Overview
The Sales Service Manager is responsible for developing and expanding the customer base, driving revenue growth, and increasing customer satisfaction within the assigned sales territory. The role focuses on sales support for all service offerings, market development, and strengthening long-term customer relationships.
Key Responsibilities
1. Customer Acquisition & Market Development
Identify, acquire, and develop customers in the assigned sales region.
Analyze market trends and customer needs (technical, pharmaceutical, commercial) to create business opportunities.
2. Project & Quotation Management
Prepare, negotiate, and follow up on quotations and cost calculations.
Coordinate project financing and collaborate with internal service departments and the Sales Service Assistant.
3. Order Management
Manage the complete order cycle: order confirmation, processing, changes, and project tracking.
Handle overdue/outstanding invoices, reduce complaints, and optimize communication between customers and manufacturing plants.
4. Customer Support & Relationship Management
Ensure high customer satisfaction through consistent telephone, email, and on-site support.
Provide solutions to customer concerns and build strong long-term relationships.
5. Events, Trade Fairs & Seminars
Represent the company at trade fairs, seminars, and service-related events.
Prepare materials and deliver presentations as required.
6. Collaboration with Agents/Partners
Manage and support external agents, including training, document sharing, and joint customer visits.
Assist agents during trade fairs and customer meetings.
7. Support for Sales Service Operations
Coordinate with internal teams for spare parts, service matters, complaints, and payment follow-ups.
Provide guidance for process improvements and faster issue resolution.
8. Compliance & Documentation
Perform tasks in compliance with DIN EN ISO 9001 standards.
Independently execute routine tasks as per work instructions.
Your Skills & Qualifications
Education: Commercial/technical background with additional qualifications in sales or business development.
Experience
Several years of experience in selling capital equipment or technical solutions.
Preferably experienced in retrofit/upgrade business.
Languages
Strong command of English and Hindi (spoken and written).
Skills & Competencies
Strong communication and negotiation skills.
Project management capabilities.
Customer-oriented mindset with problem‑solving abilities.
Ability to work independently and collaborate with cross-functional teams.
Good understanding of technical products or engineering solutions.
Special Role:
Additional responsibility as “Lifecycle Manager”
Our Benefits
What we offer you:
- Secure future: A company pension plan and a lifetime working time account give you security for tomorrow.
- Team events: Regular team events and company parties ensure fun and team spirit.
- Top working environment: With employee Wi-Fi, a cool employee app, breakfast and lunch options at Factory location, and much more.
Have we sparked your interest?
Then apply now using our online application form.
At Rommelag, we are on first-name terms across all hierarchical levels—it's part of our corporate culture. We would be delighted if you would also address us by our first names in your application documents.
Diversity is very important to us at Rommelag! It is important to us that you feel welcome here, regardless of your gender, origin, religion, worldview, disability, age, sexual orientation, or identity.
Looking forward to receiving your application:
- Henu Khatri
- Assistant Manager- HR
